Terms and Conditions
Contract Snapshot
These Terms and Conditions govern purchases from Orbiskicks, an independently operated online shoe store serving Hong Kong. They explain how orders, Cash on Delivery, dispatch, delivery, cancellation, returns, exchanges, refunds, website use, and disputes are handled. By submitting an order through our website, you agree to these terms. If you disagree, do not place an order. Questions may be sent to footwear@orbiskicks.com.
|
Topic |
Operating Rule |
|---|---|
|
Service area |
Hong Kong only |
|
Shipping charge |
Free |
|
Delivery estimate |
Two to three business days |
|
Payment |
Cash on Delivery |
|
Cancellation |
Available before courier handover only |
|
Eligible return period |
Thirty days from delivery |
1. Store Scope and Customer Eligibility
Orbiskicks sells footwear directly to individual customers through its website. We do not accept orders for delivery outside Hong Kong. Customers must provide an accurate name, telephone number, delivery address, size selection, and other requested information. The person placing an order must have legal capacity to enter a contract. Orders intended for resale may be declined.
2. Order Formation and Availability
Submitting an order is an offer to purchase. An automated acknowledgment records receipt but does not necessarily mean the order has been accepted. A contract forms when Orbiskicks communicates acceptance or begins preparing the order, subject to stock availability and valid delivery information.
3. Cash on Delivery
All orders use Cash on Delivery. The checkout total is the complete amount payable when the courier arrives, with no shipping or Cash on Delivery fee added afterward. Customers should ensure that the required amount and an available recipient are present at the delivery address. Our website does not process online card payments.
4. Dispatch and Delivery Route
The estimated delivery timeline is 2 to 3 business days. The first business day is allocated to order processing and dispatch. Transit usually requires a further 1 to 2 business days. Business days exclude Saturdays, Sundays, and Hong Kong public holidays.
Delivery estimates begin after order acceptance and are not fixed appointment times. Weather, traffic disruption, access restrictions, public events, or courier conditions may cause delay. We will communicate material delays when practical. Free shipping applies to every accepted order within Hong Kong.
Customers must provide reasonable access to the delivery location. If delivery fails because no recipient is available or the Cash on Delivery amount is unavailable, the order is automatically canceled. No second delivery attempt will be arranged. The incident may be recorded and considered when future orders are reviewed, including whether advance confirmation or order refusal is appropriate.
5. Cancellation Boundary
Customers may request cancellation while the item remains with Orbiskicks. Requests should be sent promptly to footwear@orbiskicks.com with the order details. Cancellation is unavailable after the parcel leaves our warehouse and is handed to the courier. Refusing a dispatched parcel does not restore the cancellation right and will be handled as a failed delivery.
6. Thirty-Day Return Framework
The return period begins on the delivery date and lasts 30 calendar days. A return is available only where the customer receives:
- an item damaged on arrival;
- a product different from the order; or
- a size different from the size ordered.
Returns are not available for a change of mind, dislike of style, incorrect customer size selection, or ordinary wear. Customers should notify footwear@orbiskicks.com within the return period and provide the order details, an explanation, and supporting photographs when requested.
Returned shoes must be unworn except for reasonable indoor assessment, and must include their original packaging, labels, inserts, and included accessories. Orbiskicks does not charge a restocking fee or a doorstep collection fee for an eligible return. We will arrange collection from the original Hong Kong delivery address.
7. Assessment, Exchange, and Refund
After the returned item is collected from the customer’s address, Orbiskicks will complete its assessment within 24 hours. The item will be assessed against the reported issue and applicable return conditions. If the return qualifies, an exchange for the ordered item or correct size will be the primary resolution, subject to stock availability.
If the required replacement is unavailable, a refund will be issued by bank transfer. The transfer is initiated after the twenty-four-hour assessment period and after the customer supplies accurate bank details. A banking provider may require up to 7 business days to display the funds in the customer’s account. Orbiskicks is not responsible for delays caused solely by the receiving bank or inaccurate details.
8. Responsibility and Consumer Rights
Orbiskicks remains responsible for obligations imposed by applicable law. To the extent permitted, we are not responsible for indirect losses that were not reasonably foreseeable when the contract formed. Nothing in these terms excludes liability that cannot lawfully be excluded.
These terms operate alongside the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Unconscionable Contracts Ordinance (Cap. 458). Electronic ordering is addressed under the Electronic Transactions Ordinance (Cap. 553). Personal data is handled under the Personal Data (Privacy) Ordinance (Cap. 486). The Contracts (Rights of Third Parties) Ordinance (Cap. 623) applies where legally relevant.
9. Changes, Severability, and Governing Law
These terms and each purchase are governed by Hong Kong law. The Hong Kong courts have jurisdiction over disputes, without limiting any consumer right to use another forum available by law. Customers should first contact footwear@orbiskicks.com so the parties can attempt a direct resolution.